Shipping policy

Thank you for shopping at yuemingtongs.com. This Shipping Policy explains how orders are processed, shipped, delivered, and handled by 香港悅明通有限公司.

1. Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully confirmed.

Orders placed on weekends or public holidays will normally be processed on the next business day.

During periods of high order volume, holidays, promotional events, or unexpected operational delays, processing may take slightly longer. If a significant delay affects your order, we will make reasonable efforts to contact you.

2. Shipping Time

After an order has been processed and dispatched, the estimated delivery time is:

8–15 business days

Delivery times are estimates only and are not guaranteed. Actual delivery times may vary depending on the destination, carrier operations, customs procedures, weather conditions, local delivery services, and other circumstances outside our reasonable control.

3. Shipping Fee

A standard shipping fee of:

US$8.99 per order

may apply at checkout unless otherwise stated during a promotion or special offer.

The final shipping charge will always be displayed before you complete your order.

4. Shipping Destinations

We currently ship to selected international destinations, including but not limited to:

  • United States
  • Canada
  • United Kingdom
  • Australia
  • Other supported regions shown during checkout

Shipping availability may vary depending on the product and delivery address.

5. Order Tracking

Where tracking is available, customers will receive a shipping confirmation email containing tracking information after the order has been dispatched.

Please allow some time for tracking information to become active after shipment.

If your tracking information has not updated for several business days, please contact us and we will assist you in checking the shipment status.

6. Customs, Duties and Import Taxes

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country or local authorities.

Unless otherwise stated at checkout, such charges are the responsibility of the customer and are not included in the product price or shipping fee.

Customs processing may also cause delivery delays.

7. Incorrect or Incomplete Shipping Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

If you notice an error in your shipping information, please contact us as soon as possible before the order is dispatched.

Once an order has been shipped, we may not be able to change the delivery address.

Additional shipping costs caused by an incorrect or incomplete address may be the responsibility of the customer.

8. Delayed, Lost or Missing Packages

If your order has not arrived within the expected delivery timeframe, please contact us with your order number.

We will review the available tracking information and, where appropriate, contact the shipping carrier to investigate the shipment.

A package shown as delivered by the carrier may require additional verification before a replacement or refund can be considered.

9. Damaged Packages

If your order arrives damaged, please contact us as soon as reasonably possible and provide:

  • Your order number
  • A description of the issue
  • Clear photographs of the damaged product
  • Photographs of the outer shipping packaging, where applicable

We will review the information and provide an appropriate resolution in accordance with our refund and return policies.

10. Contact Us

For questions regarding shipping, delivery, or order tracking, please contact:

香港悅明通有限公司
Website: yuemingtongs.com
Email: support@yuemingtongs.com
Phone: +852 9844 0074
Business Location: Hong Kong SAR

Customer support inquiries are normally reviewed during regular business hours.